Grid MacBook Air review: an original Mac framed for your wall. Atomic macOS Stealer Malware Can Steal Keychain Info, Files, Browser Wallets and More. Refurbished 2023 Macs Coming Soon to Apple's Online Store. MicroLED Apple Watch Ultra: All the Rumors So Far. Alleged iOS 17 Wallet and Health App Redesigns Shown Off in Mockups. Top Stories: iOS 17 Rumors, Beats Studio Buds+ Leak, and More. Click or tap here to support our independent tech blog. If you live too far away from an Apple Store, however, all bets are off. Short of Apple starting their own version of UPS/FedEx or the shipping companies somehow magically hiring only ethical people with sound morals, that’s your best bet. MacDailyNews Take: If you live close enough to an Apple Retail Store, do your iPhone trade-in in person to eliminate the very real prospect of thievery during shipping. I'm guessing it got swiped by someone at along the way. Someone involved in that process opens the box, takes the iPhone, seals it back up, and it’s shipped to its final destination as if nothing happened… It’s a stressful situation that makes a customer less likely to buy an iPhone the next year.Īpple needs a version of Find My that stays enabled on your traded-in iPhone until it reaches its destination. What’s most likely happening here is that somewhere between when the customer drops the iPhone off at a courier (like UPS in my case) and when it’s received at the trade-in facility, the iPhone is stolen from the box. The company relies heavily on third parties for crucial aspects of this program, including UPS and FedEx for shipping and other third parties for managing receiving and inventory of traded-in iPhones. 
There’s a clear problem in the process of Apple’s iPhone trade-in program.
A quick look on forums like Reddit reveals that this is a pretty common problem. Countless iPhone buyers seem to receive an email like this every year, and the iPhone 14 launch this year appears to be no different. When I posted about this situation on Twitter, it quickly became clear that this is a common problem. This year, however, I received an email about a week and a half after I mailed in an iPhone 13 Pro Max saying that the box had arrived at Apple’s trade-in facility, but that there was nothing inside the box. I’ve traded in a few iPhones to Apple over the years without issue. This trade-in program, however, has caused users a number of headaches, and the situation doesn’t appear to be improving.
By offering lucrative trade-in details, often in partnership with carriers, Apple can entice iPhone users to upgrade every year. Over the last several years, Apple has increasingly focused on its iPhone trade-in program. Then what happens? Headaches for loyal customers, that’s what. Apple’s iPhone trade-in program has a major flaw: Apple relies on third-parties to collect and deliver customers’ old iPhones which introduces the very real possibility of theft in transit.
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